Page 9 - Cleveland Sight Center 2016 Annual Report

CSC’s Call Center employs nearly 70 individuals who are blind, have low vision or another work-limiting
disability. Customer satisfaction rates are consistently rated excellent. People who are blind or have low
vision are able to have the same opportunities for competitive employment and an independent lifestyle as
people who are sighted.

427,317 phone calls and emails answered by the Call Center.

Secretary of State Jon Husted visited CSC in April to outline his office’s goal of making it easier to
conduct business in the state of Ohio, highlighting the work being done by CSC’s Call Center.
Through this partnership, Secretary Husted’s office had significant improvement in customer
service; notably, wait times reduced from over 10 minutes to 54 seconds and customer satisfaction
rates rated at 96%.

Visit http://bit.ly/24848we to see a
video on this successful partnership
and employment opportunity.

Finding the job at the Call Center gave me hope, but also 8
helped me take the steps I wanted to regain my
independence. It not only gave me a means of working and
making a living again, but it opened up the door so that I could
get my own place and live once more. HOPE. That is what
Cleveland Sight Center and the Call Center gave me.
– Quentin, Call Center Customer

Service Representative

Learn more about us by visiting www.clevelandsightcenter.org.