Working Here

VIRTUAL OPEN HOUSE

Learn about what it is like to work with the Call Center. View this video to learn more about current job openings including an overview of in-bound customer service positions, skill requirements, technical requirements, pay, benefits and how to apply.

HOW TO APPLY

Join our team! Cleveland Sight Center's Call Center employment opportunities offer valuable and inspiring positions that give employees the chance to positively change the lives of clients who have been impacted by blindness or vision impairments. Click this link to view current job openings and the online application.

HIGH QUALITY CUSTOMER SERVICE REPRESENTATIVES

Cleveland Sight Center only hires qualified candidates to work in the Call Center. All candidates must complete and pass a criminal background check and a drug screening prior to hiring. To recruit and retain the best candidates, CSC offers a competitive starting hourly wage with a wide range of benefits including medical, dental, vision, 401k and paid time off. Employees working 20 hours (or more) per week are offered paid time off. Employees working 30 hours (or more) per week are offered medical, dental, vision, life, and short-and-long-term disability insurance. All employees, regardless of how many hours worked per week, are offered a 401 (k) plan. CSC’s longest-tenured Customer Service Representative is over 12 years and our annual turnover rate is measured at 9%, which is much lower than the industry average of 51% for outsourced call centers. Low turnover means our Customer Service Representatives learn and retain the nuances of handling calls according to procedure with a high level of customer service.

Interested in learning more about working in our awesome Call Center? Email the team at info@clevelandsightcenter.org.

WHAT OUR STAFF SAYS

Check out what our Customer Service Representatives have to say about working in the Call Center: Dana, Customer Service Representative