Customer Service Training

Customer Service trainees receive a combination of computer and telephone service skills to produce quality customer service employees via the Customer Service Training Program.

Customer Service Training Program Overview

The Customer Service Training Program helps clients build their resumes, skills, confidence and improve their ability to find employment in a call center or customer service position.  Cleveland Sight Center designs an individual package of assistive technologies that will minimize the impact of their particular vision loss. The training focuses on “Employment in a Call Center,” “Telephone Service Skills,” and “Quality Customer Service” via:

  • Assistive technology and computer skills evaluation
  • Vocational testing
  • Job development
  • Worksite accommodation assessment
  • Job placement
  • Computer training
  • Call center training
  • Online training
  • Worksite setup
  • Follow-up support

Each customer service trainee receives two weeks of classroom training which includes shadowing experiences in CSC's own Call Center, giving graduates valuable experience in a call center setting.

Contact Susie Meles at 216-791-8118 ext. 8747 or for more information about the Customer Service Training Program.