Call Center Services
Cleveland Sight Center offers people opportunities for employment, including those with blindness, low vision or other disabilities.
The Call Center at CSC provides numerous service offerings, including:
- Inbound/Outbound scheduling and appointment setting
- Outbound information and referral
- Inbound technical support helpdesk
- Customer satisfaction and data collection surveys
- Ecommerce support (email inquiry, order management, order fulfillment)
- Switchboard operation
- Mailroom processing and fulfillment
- Printing
- Business intelligence reporting
- Database development and reporting
Call center services scale-up based on customer need. CSC utilizes a network of leading information technology, software and telecommunications vendors that assist in meeting project requirements.
Contact Jassen Tawil at 216-791-8118 ext. 7336 or jtawil@clevelandsightcenter.org for more information.
